Skills

🚀 Role Summary

Join Red Hat as a Production Support / DevOps Engineer, where you’ll support enterprise customers using OpenShift across hybrid cloud environments (AWS, Azure, GCP, and on-prem). Your goal will be to ensure high availability, performance, and reliability through deep technical troubleshooting, automation, and collaboration with internal and external stakeholders.

🛠️ Key Responsibilities

• Provide technical support for Red Hat OpenShift and related ecosystem components in hybrid and multi-cloud environments.
• Troubleshoot and resolve complex issues involving:
• Logging: Elasticsearch, FluentD, Kibana
• Monitoring
• Networking: SDN/OVN, Kubernetes networking
• Storage
• Service Mesh: Istio
• Act as a subject-matter expert (SME) in one or more key technical domains.
• Collaborate closely with Red Hat engineers, developers, and customers.
• Perform root cause analysis (RCA) and recommend long-term fixes.
• Work through customer support cases, development issues, and internal escalations.
• Contribute to the Red Hat knowledge base and open source projects.
• Complete onboarding and certifications (e.g., RHCE, DO180, DO280, DO380).

✅ Qualifications

Required:

• Hands-on experience with Kubernetes/OpenShift and related components.
• Strong background in Linux system administration.
• Familiarity with incident/change/problem management processes.
• Experience debugging and reading code in Python, Java, GoLang, C/C++.
• Proficiency with tools like Git, GitHub/GitLab, Jira, or Bugzilla.
• Strong communication skills and ability to work cross-functionally.
• Curiosity, a collaborative mindset, and a desire to continuously learn.

Preferred:

• Red Hat certifications (RHCE, DO180, DO280, DO380)
• Experience in customer-facing support roles
• Contributions to open-source projects or community engagement

🌍 Work Environment & Culture

• Flexible work model: in-office, remote, or hybrid based on role needs
• Global team with a culture rooted in open source values: transparency, collaboration, inclusion
• Commitment to diversity, equity, and inclusion
• Employees are encouraged to contribute ideas, challenge assumptions, and innovate

🏢 About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions. The company offers high-performing solutions across Linux, containers, Kubernetes, and cloud technologies. Red Hat operates in over 40 countries with a distributed workforce.

🔗 Equal Opportunity & Contact Information

Red Hat is proud to be an equal opportunity employer and affirmative action workplace. All qualified applicants will be considered without regard to race, religion, gender, identity, national origin, age, disability, or any other legally protected status.

💬 Need accommodation?

Red Hat supports individuals with disabilities and provides reasonable accommodations during the application process.

📧 If you need assistance completing the online application, please email:

application-assistance@redhat.com

(Note: General inquiries like application status will not receive a response.)